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FAQ | peacockorganic

FAQ

  • What are the ingredients?
    Our masks contain all-natural and organic ingredients, including: Water, guar hydroxypropyltrimonium chloride, cetyl alcohol,behentrimonium methosulfate, mangifera Indica (mango) seed butter, Shea Butter, carthamus tinctorius (safflower) oil, organic adansonia digitata (baobab) oil, rosa damascena rose, persea gratissima (avocado) oil, extra Virgin olive oil, opuntia vulgaris (prickly pear) extract, phenylpropanol, ethylhexlglycerin, fragrance organic simmondsia chinensis (jojoba) seed oil, bergamot, organic argania spinosa (argan) kernel oil, bambusa vulgaris (bamboo) extract extract, MSM, citrus medica limonum extract, vitus vinifera (grape) seed oil.
  • Are Peacock Organic products safe to use on color treated hair?
    yep Sista! they are!
  • Does it matter what porosity my hair is?
    Nope. whether you're low or high porosity, our products are formulated to penetrate your hair and go to work. the only difference is in how you use our Deep Conditioners. If you're low porosity, we strongly recommend you cover your hair with a plastic cap after applying our Deep Conditioner. Then use heat for at least 15 minutes, so your cuticles can open up and easily let the product in. If you're high porosity, we recommend letting our Deep Conditioner penetrate your strands for at least 15 minutes. you don't have to use heat or cover your hair with a plastic cap, but you may do so if you'd like.
  • Can I detangle with this?
    yeah, Natural Sista! you can easily detangle with our Deep Conditioner or our Leave-In Conditioner. We recommend detangling with our deep conditioner stage to minimize frizz when styling. We suggest detangling before rinsing the deep conditioner out of your hair, after the deep conditioner has had at least 15 minutes to penetrate your strands. You may finger detangle, or use your favorite detangling tool.
  • Once I finished with the mask, do I rinse it out before moving to my regular hair products routine & diffusing?
    For best results, you should wash your hair with our shampoo, apply our deep conditioning, apply 20 minutes heat treatment, wash it out & style!
  • Are these products going to weigh my hair down?
    Nope. each of these products is formulated to work with your natural hair, and not against it. all products in our Collection have been formulated for a consistency that slides and glides for easier application, and will not leave your hair oily.
  • Do I need to be natural to use POH?
    No Sistas 😁! Whether you are natural, perm, relaxed, Tex lax, color treated you are all welcome to use our products.
  • How much product should I use?
    Use as much as your hair need, because your length, density, and porosity may differ, we recommend experimenting with the amount of product you use. start with a nickel-sized amount for short hair, or a quarter-sized amount for long hair. as you work product in, feel free to add more product if you find you need more to coat the length of your hair. pro-tip: the products should absorb into your hair. so if you find yourself with a visible 'cast' on your hair, do not add any more product. instead, lightly mist your hair with water and work the product in.
  • Can I leave this in my hair overnight?
    we do not recommend leaving the shampoo or deep conditioner in your hair overnight. you should rinse the shampoo out immediately after washing your hair, and rinse the deep conditioner out after 1 hour, max. The leave-in conditioner and styling cream can remain in your hair until your next wash day. The only product you can leave on overnight is our Sea Buckthorn Overnight Moisture Conditioner, will moisturize your hair while you sleep, but it also gives your hair a jumpstart for the next day wash.
  • Is Peacock Organic Haircare safe to use on children too?
    Yes! It’s safe to use daily on both children and adults.
  • What if I'm allergic to a few things?
    We recommend conducting an "Area/Patch Test" as described below. Area/Patch Test This test allows you to test a small area of your skin for 24 hours before applying the treatment to a larger area. We recommend rubbing the Product on the skin near your elbow, covering it with a bandage for 24 hours and if there is no allergic response (redness, itchiness, swelling) then apply the treatment as directed in the instructions. If you have an allergic reaction, we do not recommend the use of Peacock Organic Haircare and suggest that you seek a medical professional’s consultation.
  • Can I use Peacock Organic Haircare hair treatment with my other favorite hair products?
    Yes, absolutely!
  • Can other hair types use these products?
    Yes, we don’t exclude anybody. While, Peacock Organic Haircare is specially formulated for the needs of kinky, coily 4C hair. Our natural and organic formulas work for everybody. Our products may work for other hair types.
  • How long will my Peacock Organic Haircare products last?
    Approximately 2 years if unopened. Once opened store in a cool dry place. Always review your products for changes in color, texture, or smell before you use them.
  • Oops! I gave you the wrong shipping address.
    Peacock Organic Haircare incorrect shipping address policy: the customer is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct. we are not responsible for goods delivered to the wrong address that was input at the time of ordering. if you notice that you entered the wrong address, you can email us at info.peacockorganic@gmail.com with the correct shipping address, before your shipping label is created. once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.
  • My tracking information shows that my package was "returned to sender". What do I do now?
    Peacock Organic Haircare returned to sender policy: if a package is returned to Peacock Organic Haircare due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost, as well as any additional delivery cost. Peacock Organic Haircare is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. no refunds will be provided if any part of the address is incorrect.
  • Tracking shows that my Peacock Organic Haircare package was delivered but I didn’t receive my package. My package was lost or stolen. what do I do now?
    Peacock Organic Haircare lost or stolen package policy: we are so sorry to hear that your Peacock Organic Haircare package has been either lost or stolen. please see below: Peacock Organic Haircare is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. upon customer inquiry, Peacock Organic Haircare will confirm delivery to the provided address, date of delivery, as well as, tracking & shipping carrier information for the customer to investigate. after the customer has directly contacted the carrier, and if the carrier is unable to locate the missing package, please contact us at info.peacockorganic@gmail.com with the case number provided from the carrier and we will further assist.
  • Does Peacock Organic Haircare ship internationally?
    Yes Sistas we do, to some countries we do ship
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