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Shipping & Exchange

Peacock Organic Haircare processing and shipping policy:
Processing time:
Please allow up to 5 business days (not including weekends or holidays), for us to process your order. we hand-craft all of our products with high-quality ingredients, and these take a bit longer to prepare.
Shipping time:
After your order has been processed, please give us 2-5 additional business days (not including weekends or holidays) for your package to arrive!

What is your return policy?

We do not accept return. We do not accept returns on clearance items (final sale).

REFUND POLICY

what is Peacock Organic Haircare refund policy?
we do not currently offer refunds or exchange for these products at this time.

Hey natural sistas! We create our Peacock Organic Haircare products just for you and your gorgeous kinks & coils! 
We cannot receive products that leave our store. So please know that all sales are final.  

We do not offer refunds or exchanges.
If your order arrived damaged please contact us at info.peacockorganic@gmail.com and we’ll further assist you. 
And thanks for being a part of the POH family!

DAMAGED ITEMS
Contact us within three days of receiving your package at info.peacockorganic@gmail.com

CANCELLATION
Contact us within 24 hours to cancel your order.
Orders that have already been shipped cannot be canceled.

PRICE ADJUSTMENTS
Our prices change in response to demand, hair trends, inventory, and promotions, so, unfortunately, we will not refund or credit the difference between your purchase price and the current price available.
 
* if you receive a defective item or the wrong item please email us at info.peacockorganic@gmail.com with your order number and details *

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

CONTACT US
You can reach out to us using info.peacockorganic@gmail.com or www.peacockorganic.com

Before reaching out, specify your ORDER NUMBER, NAME, and LAST NAME.

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